Corrections Policy
How Lucky Green Casino handles reader reports, checks claims, fixes errors and logs every change, so Australian players can rely on the pages.
If a page on this site is wrong, outdated or unclear, we want to hear about it. Every report is checked against the original source, fixed quickly when it is confirmed, and marked on the page with a dated note. Serious errors that affect money or rules are handled first, and nothing is changed quietly.
Who we are
This site is an editorial guide to Lucky Green Casino for players in Australia. We write about online pokies, casino features, account steps and responsible play, and we try to explain them in plain language. Because people may act on what they read here, accuracy matters more than speed, and a mistake is a mistake whether it is a typo or a wrong rule.
Every page is written and reviewed by the editorial team before it goes live, and the team stays responsible for it afterwards. A page is never treated as finished: rules, menus and terms change, so pages are revisited and the date of the last check is shown on each one. You can read more about the site and its pages from the home page and the Lucky Green overview.
Accuracy first
We would rather publish a careful statement a day later than a confident one that turns out to be wrong. If a detail cannot be confirmed, we leave it out.
Plain language
Terms, steps and limits are written the way a player would ask about them, so an error is easy to spot and easy to report.
Open changes
When something material changes on a page, the change is dated and described. Readers should never have to guess what was edited.
Player focus
Our corrections are driven by what helps a player decide, not by how a page looks. Money, rules and safety come before wording.
Our verification protocol
A correction is only as good as the check behind it. Whether the trigger is a reader message or our own review, we follow the same routine so that two editors looking at the same claim reach the same answer. The steps below describe how a claim is tested before we confirm or reject it.
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1
Log the report
Each report is recorded with the page, the exact sentence in question and the date it arrived, so nothing gets lost between editors.
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2
Find the source
We go back to the original: the operator's own terms and pages, the relevant regulator or support organisation, or the game studio's published information.
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3
Compare with the page
The claim on our page is set side by side with the source. We note whether it is wrong, outdated, incomplete or only confusing.
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4
Second editor review
A second editor repeats the check independently. If the two results differ, the claim is held until the difference is explained.
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5
Decide and record
The report is marked as confirmed, partly confirmed or not confirmed, with a short reason that stays in our internal log.
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6
Reply to the reader
Where the reader asked for an answer, we tell them what we found and what, if anything, changed on the page.
We do not treat a single forum post or a screenshot without context as proof. These can point us to a problem, but the fix is always based on a primary source. If the source is silent on a detail, we do not fill the gap with a guess. We remove or soften the statement instead.
How we fix errors
Once an error is confirmed, the page is corrected rather than patched around. The wrong text is replaced, related sentences that depend on it are re-read, and any other page that repeats the same claim is updated in the same pass. A fix that leaves a contradiction two clicks away is not a fix.
We separate corrections into three kinds, because readers deserve to know how much changed. A minor correction fixes spelling, formatting or a broken link and is applied without a note. A substantive correction changes a fact, a step or a figure, and gets a dated note on the page. A major correction affects money, eligibility or safety, and is placed at the top of the page for as long as it is useful.
The original wording is never deleted without a record of what it said.
The date shown as updated changes only when the content really changes.
The date shown as checked changes when we re-verify a page, even if nothing needed fixing.
We do not edit a page quietly to hide that it was wrong.
Corrections are applied to every page that repeated the mistake, not only the one reported.
Criteria and weights for prioritising reports
Not every report has the same urgency, so each one is scored against a short set of criteria. The weights below do not rate any casino. They only decide which correction goes to the front of the queue, so the problems that matter most to a player are fixed first.
| Criterion | Weight | Typical case |
|---|---|---|
| Money impact | Highest | Wrong fee |
| Rule accuracy | High | Misstated condition |
| Player safety | High | Unsafe advice |
| Source strength | Medium | Official versus hearsay |
| Reach | Medium | Pages affected |
| Clarity | Low | Confusing phrasing |
| Cosmetic | Lowest | Typos, layout |
A report that touches several criteria takes the weight of its most serious one. Money impact covers things like a wrong limit or fee. A confusing sentence about withdrawal conditions, for example, is treated as a rule accuracy issue rather than a clarity one, because a reader could act on it. Weights are reviewed from time to time so the order of work keeps matching what players actually need.
What a correction looks like: before and after
To show how a change is presented, the table below uses a simple illustrative format. Real corrections on the site follow the same pattern: what the text said, what it says now, and why it was changed. The aim is that you can tell at a glance whether an earlier version might have misled you.
| Field | Before | After |
|---|---|---|
| Claim type | Vague | Specific |
| Figure | Outdated | Current |
| Step order | Wrong | Corrected |
| Rule wording | Ambiguous | Clarified |
| Link | Broken | Working |
Each entry on the page also carries a date and a one-line reason, such as an updated rule, a changed menu or a reader report that we confirmed. When an old figure was shown in Australian dollars, the corrected figure keeps the same currency, so A$ amounts are never mixed with other currencies on one page.
If you spot a difference between what you see on the casino itself and what you read here, the casino's own current pages win and we change ours. For land-based venues, the same rule applies to the information on our land-based casinos page.
How to report an error and get in touch
Reports are welcome from anyone, and you do not need to be a regular reader. Use the contact options published on this site and tell us which page you were reading, quote the sentence you think is wrong, and say what you believe is correct. If you can point to where you saw the correct detail, the check goes much faster.
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What to include Page, sentence, suggested fix
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Acknowledgement Every report is logged
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Urgent items Money and rules first
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Reply On request
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Cost Free for readers
We do not ask for personal data, account details or passwords when you report a mistake. Never send them. If your question is really about gambling harm rather than a page error, you can find free support through Gambling Help Online at gamblinghelponline.org.au, and BetStop at betstop.gov.au lets Australians register for self-exclusion from licensed wagering services.
Corrections policy questions
How fast do you fix a confirmed mistake?
It depends on how serious it is. Errors that touch money, eligibility or safety are handled first, often within the same working day. Minor issues such as typos or a broken link are batched into the next regular review, but they are still fixed and not left to age.
Will I be told if you change a page because of my report?
If you asked for a reply, yes. We tell you whether the report was confirmed, partly confirmed or not confirmed, and briefly why. Confirmed changes also appear on the page itself with a date, so other readers can see what was corrected.
Do you delete old wording when you correct it?
No. The page shows the corrected version, and the earlier wording is kept in our internal record. Significant corrections carry a dated note on the page. We never remove a mistake without a trace to make it look like it was never there.
What counts as an error worth reporting?
Anything that could mislead a player: a wrong limit, a misstated rule, an outdated step, a broken link or a confusing explanation. Even if you are unsure, send it in. A report that turns out to be a misunderstanding still helps us see where a page could be clearer.
Do you correct pages if I simply disagree with an opinion?
Differences of opinion are welcome, but a correction needs a factual basis. If a statement is a judgement, we check that it is fair and clearly worded. If it is a factual claim, we test it against the primary source and change it only if the source says otherwise.
What are the dates on each page?
The updated date moves only when the content genuinely changes. The checked date shows when we last re-verified the page, even if nothing needed fixing. Together they tell you how fresh the information is and whether a recent correction has been applied.
Can I send my account details when reporting a problem?
Please do not. A correction report never needs passwords, card numbers or account logins. Describe the page and the sentence, and that is enough. If you have an issue with your own account, the casino's support team is the right place for it.
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Written by Tom Harris
Casino Industry Expert
Published 2026-10-21 • Updated 2026-10-21 • Checked 2026-10-21. Facts on this page were compared with the casino's own terms and help pages on the date above.